Privacy policy
Last Updated: September 24, 2026
This Privacy Policy describes how Jeloos collects, uses, shares, and protects personal information when you visit, use, or make a purchase from www.jeloos.com or otherwise interact with our services.
By using the Site and our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information used to operate our online store, process orders, provide customer support, improve our services, and maintain the security of the Site.
The types of personal information we collect include:
Contact Information
Name, billing address, shipping address, email address, and phone number.
Order Information
Products purchased, order history, delivery information, shipping details, billing details, transaction records, and return or refund requests.
Payment Information
Payments are processed through Shopify and the payment providers available during checkout. Complete credit card and debit card information is processed by the payment provider and is not stored on the Jeloos website or servers.
Account Information
When you create a customer account, we collect account credentials, saved addresses, shopping preferences, and related account information.
Device and Usage Information
IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, website interactions, and information collected through cookies or similar technologies.
Customer Support Information
Information provided through customer support requests, including messages, product inquiries, order questions, return requests, refund requests, and related communications.
2. How We Use Personal Information
We use personal information for the following purposes:
Order Processing
To process payments, confirm orders, arrange shipment, provide delivery updates, and manage returns and refunds.
Customer Support
To respond to inquiries, provide assistance, and resolve product, order, shipping, return, refund, and payment-related issues.
Service Communications
To send order confirmations, shipping notifications, refund notifications, account notices, policy updates, and other service-related communications.
Marketing Communications
To send promotional emails, product updates, and marketing communications to customers who have subscribed to receive them. Customers can unsubscribe from promotional emails by selecting the unsubscribe link included in the email or by contacting us.
Website Improvement
To analyze website performance, understand how customers interact with the Site, improve product pages, and improve the online shopping experience.
Security and Fraud Prevention
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, and other harmful activities.
Legal Compliance
To comply with legal, regulatory, accounting, tax, recordkeeping, dispute resolution, and government requirements.
3. How We Share Personal Information
Jeloos does not sell personal information in exchange for monetary compensation.
We share personal information with service providers that perform services used to operate our online store, including:
Shopify and e-commerce platform services
Payment processors
Shipping and fulfillment providers
Customer support providers
Fraud prevention and security providers
Analytics, advertising, and measurement providers
Professional legal and accounting advisors
Government and regulatory authorities when disclosure is required by law
Service providers receive only the information required to perform the services they provide to Jeloos.
4. Cookies and Advertising Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember customer preferences, measure website performance, understand website interactions, and support analytics and advertising activities.
These technologies can be used for:
Website functionality
Shopping cart and checkout operation
Security and fraud prevention
Analytics and performance measurement
Advertising measurement and remarketing activities
Cookie preferences can be managed through browser settings and privacy controls available on the Site.
If a Cookie Banner or Privacy Preference Center is available on the Site, you can also use those controls to manage your cookie preferences.
Disabling cookies required for website functionality can affect shopping cart, checkout, customer account, and other website features.
Browser-based privacy preference signals are processed where required by applicable privacy law.
5. Your Privacy Rights
Depending on your state of residence and the privacy laws applicable to Jeloos, you may have certain rights regarding your personal information under applicable U.S. state privacy laws.
Eligible consumers may have the right to:
Access personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to legal exceptions
Obtain a copy of certain personal information in a portable format
Obtain information about how personal information is collected, used, or disclosed
Opt out of targeted advertising
Opt out of the sale of personal information
California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
To submit a privacy-related request, please contact us at hello@jeloos.com.
Please include enough information for us to identify and process your request. We may request information necessary to verify your identity before processing the request.
6. Do Not Sell or Share My Personal Information
Jeloos does not sell personal information in exchange for monetary compensation.
Certain advertising, analytics, or measurement activities may be considered a sale, sharing of personal information, or targeted advertising under applicable U.S. state privacy laws.
Eligible consumers can submit an opt-out request by emailing hello@jeloos.com with the subject line: Privacy Opt-Out Request.
Browser-based opt-out preference signals, including Global Privacy Control (GPC), are recognized where required by applicable privacy law.
7. Marketing Communications
Customers who subscribe to marketing communications can receive promotional emails, product updates, new product information, and special offers from Jeloos.
Marketing communications can be discontinued at any time by selecting the unsubscribe link included in a promotional email or by contacting hello@jeloos.com.
Service-related communications, including order confirmations, shipping notifications, payment information, and policy notices, will continue to be sent when required to complete a transaction or provide requested services.
8. Data Retention
Personal information is retained for the period required to process and fulfill orders, provide customer support, maintain business and transaction records, prevent fraud, resolve disputes, and comply with accounting, tax, and legal requirements.
When personal information is no longer required for these purposes, it is deleted or anonymized unless retention is required by law.
9. Data Security
Jeloos uses administrative, technical, and physical safeguards designed to protect personal information.
The Site uses Secure Sockets Layer (SSL) encryption to protect information transmitted through the website.
Payments are processed through Shopify and payment providers.
Complete payment card details are not stored on the Jeloos website or servers.
While no method of electronic transmission or storage provides absolute security, we maintain security measures appropriate to the risk.
10. Children's Privacy
The Site and Jeloos services are not directed to children under 16 years of age.
Jeloos does not knowingly collect personal information directly from children under 16.
If we identify personal information collected from a child under 16, we will delete the information.
11. International Data Transfers
Jeloos primarily serves customers in the United States.
Personal information can be processed, stored, or transferred in the United States and other countries where Shopify and our service providers operate.
Personal information transferred between jurisdictions is handled according to applicable legal requirements.
12. Third-Party Links
The Site may contain links to websites or services operated by third parties.
Third-party websites operate independently and maintain their own privacy practices and policies.
Jeloos is not responsible for the privacy practices or content of independently operated third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information to them.
13. Changes to This Privacy Policy
Jeloos may update this Privacy Policy when our business operations, services, privacy practices, or legal requirements change.
Updates will be published on this page with a revised Last Updated date.
14. Contact Information
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
Store Name: Jeloos
Business Address: 77 Fair Oaks Ln, Atherton, CA 94027, United States
Phone: +1 650-629-8473
Email: hello@jeloos.com
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM Pacific Time (PT)
Sunday and U.S. Public Holidays: Closed
Response Time: 1–2 business days- Choosing a selection results in a full page refresh.